Don't miss out, make sure you get the new Trilogy Active App! 
With access to training plans, goal setting and tracking, online bookings and timetables, exclusive money saving offers and much more, make sure you check it out. 
The app is free to Trilogy Members and Non Members age 17+. 
To download the Trilogy Active App, simply click on one of links below for the App Store or Google Play. 


Pre-designed Training Plans with workouts that can be completed in the home or the gym 
Hundreds of exercises to create you own custom programme each with a short animation and description. 
Access to Trilogy Online Classes 


Calculate your BioAge 
Set your own goals based on number of workouts, calories burned, duration & distance  
Earn activity points and progress through the actvity levels 
Record your workouts, enter into a league tables and compete in a range of different challenges. 


View fitness class and swimming timetables 
Book fitness classes 
View centre locations and opening times 


Connect other activity trackers like Myzone, Fitbit, Garmin, Apple Health, My Fitness Pal, Polar, Strava and many more. 
Access to Trilogy Active App exclusive deals with partners throughout the year 



How old do you have to be to use the Trilogy Active app? 
The recommended age for using the app is 17+ 
What platforms does the Trilogy Active app work on? 
The app works on both Apple IOS and Android operating software 
I’m having trouble installing the Trilogy Active app on my device? 
The Trilogy Active app will only work on the latest 3 versions of IOS and Android operating software. Try updating your operating software and installing the Trilogy Active app again. 
Some features on the Trilogy Active app are not working for me? 
Check your device is connected to the internet via 4G/5G or WiFi 
Check you are running the latest version of IOS or Android operating software 
Check you have the latest version of the Trilogy Active app downloaded to your device 
If you are still having problems, please log your issue in the support section of the app by tapping on your profile and a member of the eGYM team will come back to you 
I can’t register for an eGYM account on the Trilogy Active app. It says my email address is already in use or not valid? 
Email addresses cannot be shared to create eGYM accounts on the Trilogy Active app. If you share an email address with a family member only one of you can use this email address to create their account. The other person must create a new email address. 
Please ensure you use a valid email address when registering otherwise you will not be able to reset your password should you forget it and we will not be able to recover your account. 
My workouts are being logged twice in the Trilogy Active app, why is this? 
We recommend you only connect one fitness tracker in the connected apps section of your profile. If you have enabled more than one connected app in your profile, then it will record your workout twice. If you are an Apple user, we recommend connecting your apps to Apple Health and only connecting Apple Health to your Trilogy Active app profile to avoid this. 
I need some help getting set up on the app. 
You can book a 30-minute slot with a member of our gym teams by calling 01773 825285. Our gym teams can cover: 
App overview - A short overview of how to set the app up and its features 
Bio Age – Understand how to work your bio age out 
Training Plans – Discuss your goals and agree a training plan with an instructor 
Gym Challenges – Learn how to be accountable with our gym challenges 
Bookings Through the App 
Do I need to set up a separate account to make class and court bookings? 
The tiles on the bookings section of the app will take you through to our existing booking system. Please log in with your usual account credentials and make your bookings as normal. 
What's happening to the TGS key system I currently use? 
The Trilogy Active app is replacing the TGS key system which will be discontinued from 31/05/24. 
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