Update 30th March 2021
Customer Guidelines for the Reactivation of Palms Health and Fitness and Splash Academy Memberships
We are delighted that the Centre has a target date to re-open on Monday 12th April 2021 (subject to the Prime Ministers expected announcement on Monday 5th April 2021).
We have put together the following information below, which we hope will answer any questions you may have regarding the reactivation of memberships.
Our phonelines will re-open as normal along with the Centre on 12th April 2021, there will be an opportunity to contact us in advance of this, set times and dates will be published after the announcement on 5thApril 2021.
Many thanks for your continued support.
BLC Team
Dear Customer
25th March 2021
We are delighted that the Centre has a target date to re-open on Monday 12th April 2021 (subject to the Prime Ministers expected announcement on Monday 5th April 2021).
In line with the Governments 4 step roadmap to ease restrictions, we have detailed Belper Leisure Centre’s re-opening process in the information below.
As we move through each step of the Governments roadmap, we will update our guidance accordingly. Please note that this guidance is based on the information published by the Government and Industry Bodies to date and will be reviewed following any further updates.
We would like to take this opportunity to assure you that all Palms Health and Fitness and Splash Academy Memberships continue to remain frozen.
We are not currently available to answer individual enquiries via FB, phone, or email. Information regarding membership fees and other general enquiries will be released in the next BLC statement and there will be an opportunity to contact us before we re-open.
We would like to thank you once again for your continued support and understanding.
Many thanks and kind regards.
BLC Team
Update 24/2/21
Great news that we can reopen our doors on the 12th of April! (subject to the Government moving into step 2 with the easing of restrictions). As always we will keep you updated on our Facebook and website - watch this space!
Covid 19 update 30/12/20
Dear Customer
Further to today’s Government announcement regarding Derbyshire being moved into Tier 4 from 31st December 2020, in view of this it is with great disappointment that we must close the Leisure Centre from 6pm on Wednesday 30th December 2020.
Please accept our reassurance that we will take prompt action to re-open the Centre as soon as the restrictions are lifted. We will continue to review the situation in line with the Government updates and keep customers informed via our website and Facebook page.
Palms Health and Fitness Memberships
Direct Debit Memberships
Due to the timing of today’s announcement, we have been unable to prevent membership fees being charged for January 2021, however customers who have a payment debited from their account for January will not have a Direct debit collected on the month that we re-open.
Annual Memberships
Will automatically be frozen from Thursday 31st December until we re-open. Your membership will be extended to account for the days that we are closed.
Splash Academy Wallet Payments
All Wallet payments will be frozen from Thursday 31st December and will resume when we re-open. Your Wallet account will be amended for any pre-paid lessons.
Club Bookings (Pool and Dry side)
All bookings have been cancelled. If you have pre-paid for your activity your booking will be held in credit for you to use when we re-open.
3G Pitch
In line with Government and Governing Body requirements all adult (18+) bookings must be cancelled. We are awaiting further clarification regarding the potential for under 18’s to continue to use the 3G Pitch and will provide further details of this as soon as possible.
We thank you once again for your continued support, as always, we will continue to provide regular updates on our website and Facebook page.
Many thanks
BLC Team
Update 27/11/20
Dear Customer,
We are pleased to confirm that Belper leisure can open in the revised Tier 3, therefore we will be opening as previously planned on Thursday 3rd December 2020.
Under Tier 3 some of the facilities within the Centre will be restricted or unable to return immediately.
Palms Health and Fitness
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The Fitness Suite will be open and Gym sessions can be booked as per pre lockdown.
Additionally, a locker room will now be provided with in the Palms for you to be able to leave your belongings. The Government and UK Active advice remains that customers come ready to exercise, therefore changing and showering facilities will remain closed
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The Sunbed will now be available to book via Reception
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The Therapy chair will now be available to book via Palms staff
Revised Tier 3 Restrictions
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Group exercises classes including Fit Aqua are unable to go ahead
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The Sauna and Steam Room are not allowed to be open
We would like to assure you that we are ready to restart our exercise classes and open our Health Suite (Sauna, Steam Room and Spa Pool) as soon as the Government allow.
Swimming
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The swimming pool will be open for Adult and Public Swim and sessions can be booked as per pre lockdown
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Splash Academy Swimming Lessons will start back on the week commencing 7th December and lessons will continue as pre lockdown. Further information will be available next week
Dry side Activities
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Badminton, Squash and Table Tennis can take place but only with people from the same household or support bubble
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3G pitch will be open as per pre lock down, we are awaiting further advice from the Football Association regarding spectators
Booking
All facilities within the Centre will still need to be pre booked as per pre lock down.
Online bookings – our online system for Gym and Adult Swim sessions will be available from Monday 30th November
Manual bookings – We will be opening our telephone lines on Wednesday 2nd December between 8:30am and 3:30pm to take bookings for Public Swim sessions and all other activities.
Membership enquiries – A Palms Health and Fitness membership advisor will also be available on the phonelines Wednesday 2nd December, between 10.00am-12.00pm.
We are still receiving updated information from governing bodies and will update information on this site in accordance with information received.
We look forward to the Governments review of the Tier System on the 16th December and hope that the restrictions will be eased at this time.
Many thanks
BLC Team
Updated 2/11/20
Dear Customer
Further to the recent announcement regarding a second lockdown we are disappointed to say that the Leisure Centre will close at 10.00pm on Wednesday 4th November 2020.
We intend to re-open Thursday 03th December (subject to any changes made by UK Government).
The Centre will be open as normal up until we close on Wednesday 4th, all activities (unless you have been contacted otherwise) will be undertaken as normal.
Palms Health and Fitness Memberships
Direct Debit Memberships
All active members will be frozen from 05th November until we re-open in December, no fees will be taken for the month of December.
Annual Memberships
All annual memberships will automatically be frozen from Thursday 5th November 2020 until we re-open in December. Your membership will be extended to account for the days that we are closed.
Splash Academy Wallet Payments
All Wallet payments will be frozen from Thursday 05th November and will resume when we re-open in December. Your Wallet account will be amended for any pre-paid lessons.
Club bookings (3G Pitch, Pool and Dry side)
Further information regarding these areas will be released prior to us closing on Wednesday 04th November 2020.
We thank you once again for your continued support, as always we will continue to provide regular updates on our website and Facebook page.
Many thanks
BLC Team
Update 30/10/20
Squash, Badminton and Table Tennis Bookings
Due to recent government updates we can now only take a booking for the above activities from members of the same household or people within a support bubble together.
Thanks for your continued support from the BLC team.
Update 31/10/20
Please see the results of some quick searching this morning… IT IS IMPORTANT TO REMEMBER THAT WE ARE OPERATING TO THE GOVERNMENT GUIDELINES BUT AS BETTER DEFINED BY OUR PROFESSIONAL BODY ‘CIMPSA’,
AS OPPOSED TO WHAT IS PRINTED IN NEWSPAPERS OR SOCIAL MEDIA ETC.
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Palms Health and Fitness remains open and operational
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Swimming pool remains open and operational
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Organised dry side activities remain open and operational (currently waiting for further advise*)
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Outdoor football sessions remain open and operational
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Exercise classes remain as currently operated based on the size of the venue and specific risk assessments in place
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Informal sport (badminton etc.) can be played by a single household or support bubble (waiting for further advice on the support bubble terms*)
Update 7/10/20
Palms Class Timetable
Starting from 12/10/20 we are introducing new classes to our class time table. Please see below.
Pool timetable
Starting from 12/10/20 we are extending the length of our existing Public Swims, Monday, Tuesday and Thursday evening and Adult Swim on Saturday morning.
Thanks
BLC Team
Update 26/9/20
Latest government Covid-19 advice wearing of face masks
Dear customers
To come into effect from Monday 28th September 2020
All customers to wear a mask in communal area of the Centre.
You can remove your mask at the point of reaching your pre-booked activity area (gym/pool/workout class/activity hall/sports hall/3G pitch/courts)
Thank you for your cooperation
Update 10/9/20
Further to the Governments announcement and guidelines yesterday, please see below the update from Sport England:
While social gatherings of more than six people will be banned in England from 14 September, the government’s confirmed that organised sports and activities that have been through return to play protocols can continue, as can organised outdoor sports and physical activity events such as parkrun, which is due to return next month.
© 2015 Belper Leisure Centre Ltd
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